At Next Gen Scaffold & Access Ltd (“we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or contact us regarding our scaffolding services.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Company Name: Next Gen Scaffold & Access Ltd

Address: [Company Address]

Telephone: 024 7699 1444

Email: info@nextgenscaffoldaccess.co.uk

Website: nextgenscaffoldaccess.co.uk

2. What Information We Collect

We may collect the following information:

Information You Provide

When you complete our contact form, request a quotation or contact us directly, we may collect:

• Name
• Company name (where applicable)
• Email address
• Telephone number
• Property or project address
• Details relating to your enquiry

Providing this information is entirely voluntary.

3. Information Collected Automatically

When you browse our website, certain information is collected automatically, including:

• IP address (anonymised where possible)
• Browser type and version
• Device information
• Pages visited
• Time spent on our website
• Referral source
• Date and time of your visit

This information helps us understand how visitors use our website and improve the user experience.

4. How We Use Your Information

We use your personal information to:

• Respond to your enquiries.
• Provide quotations for scaffolding services.
• Arrange site visits where required.
• Deliver our services.
• Improve our website and customer experience.
• Monitor website performance using analytics.
• Comply with legal obligations.

We will only process your personal information where we have a lawful basis for doing so.

5. Google Analytics

Our website uses Google Analytics to help us understand how visitors interact with our website.

Google Analytics collects anonymous information including:

• Pages visited
• Time spent on the website
• Device information
• Approximate location
• Traffic sources

This data does not normally identify individual visitors.

Google Analytics may use cookies to collect this information.

You can learn more about how Google processes data by visiting:

https://policies.google.com/privacy

You can also opt out of Google Analytics by installing Google’s browser add-on.

6. Cookies

Our website uses cookies to improve your browsing experience.

Cookies are small text files stored on your device that help websites function correctly and provide useful information about how visitors use the site.

Cookies we may use include:

Essential Cookies

These are required for the website to function correctly.

Analytics Cookies

Used by Google Analytics to monitor website traffic and visitor behaviour.

Functional Cookies

These help remember your preferences where applicable.

You can control or disable cookies through your browser settings at any time.

7. Contact Forms

If you contact us using our online enquiry form, the information you submit will only be used to respond to your enquiry or provide information relating to our scaffolding services.

We do not sell or rent your personal information to third parties.

8. How We Store Your Data

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss or disclosure.

Information submitted through our website may be stored securely on our website hosting platform, within our email system, or within our customer management systems where applicable.

9. How Long We Keep Your Information

We only retain your personal information for as long as necessary to:

• Respond to your enquiry.
• Deliver our services.
• Meet legal or regulatory obligations.
• Resolve disputes where necessary.

When information is no longer required, it is securely deleted.

10. Sharing Your Information

We may share your information with trusted third-party service providers where necessary, including:

• Website hosting providers
• IT support providers
• Google Analytics
• Professional advisers where legally required

We will never sell your personal information.

11. Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data where appropriate.
• Restrict how we process your information.
• Object to certain types of processing.
• Request transfer of your information where applicable.
• Withdraw consent where processing is based on consent.

If you wish to exercise any of these rights, please contact us using the details above.

12. Third-Party Websites

Our website may contain links to other websites.

We are not responsible for the privacy practices of external websites and encourage you to review their own privacy policies before providing any personal information.

13. Website Security

We take website security seriously and use appropriate measures to protect our website and customer information. However, no method of transmitting information over the internet can be guaranteed to be completely secure.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business operations.

Any updates will be published on this page together with the revised update date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Next Gen Scaffold & Access Ltd

Telephone: 024 7699 1444

Email: info@nextgenscaffoldaccess.co.uk

If you remain dissatisfied, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Website: https://ico.org.uk/

16. Consent

By using our website, you consent to this Privacy Policy.